Manager Assist Services

Connect Psych Services Presents

Manager Assist.

Dedicated coaching and support for leaders navigating the pressures only managers know.

Leaders are expected to manage performance, navigate conflict, drive culture, and support their people, all while carrying their own pressures. Manager Assist is tailored coaching and support built specifically for the challenges of those in leadership roles. Through our RISE platform, managers access expert, confidential guidance exactly when they need it. Because supporting your team starts with supporting yourself.

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0 %
of managers report high or extreme stress from workplace pressures*
0 x
more likely to experience burnout than individual contributors*
0 %
say they have no dedicated support for their leadership challenges*
0 %
of employee wellbeing is directly shaped by their immediate manager*
* Sources: Safe Work Australia Psychosocial Hazards Report 2023; Workplace Health Association Australia; Gallup State of the Global Workplace 2024; Beyond Blue National Mental Health Survey.

What is Manager Assist

Not just support for your team.
Support for you as a leader.

Most wellbeing programs focus only on employees. Manager Assist recognises that leaders face a distinct and demanding set of challenges, and that those challenges rarely come with a clear playbook. Connect Psych Services provides managers with direct access to experienced practitioners and coaches who understand the workplace deeply, so leaders do not have to figure it out alone.

Managers Are No Longer Left To:

  • Navigate complex situations without clinical guidance
  • Carry psychosocial risk entirely alone
  • Rely solely on HR for in-the-moment support
  • Search for answers through sensitive people issues
  • Absorb team distress with no outlet of their own
  • Wait until burnout forces them to stop

What Managers Gain Access To:

  • Confidential coaching with registered psychologists
  • Practical guidance for real leadership situations
  • Support navigating HR and psychosocial obligations
  • Tools to have difficult conversations with confidence
  • Strategies for managing team dynamics and change
  • Resources to protect your own mental wellbeing
  • Manager Assist is accessed through the same RISE portal, seamlessly integrated, confidential, and always available.

What the Research Tells Us

Workplace exhaustion is growing.
And it is affecting everyone.

Research confirms what many leaders already feel: workplace exhaustion is systemic, and managers sit at the epicentre. They absorb pressure from above and below, often without adequate support of their own. Accessing support early is not a sign of weakness; it is the highest-leverage leadership move available.

~25%

McKinsey Health Institute

of employees globally show burnout symptoms, with managers significantly overrepresented. Poor manager mental health links directly to team-wide performance decline. (McKinsey Health Institute, 2023)

70%

Gallup

of team engagement variance is attributable to the manager alone. Only 1 in 3 managers feels they receive adequate support to do their job well. (Gallup, 2024)

+21%

McKinsey + Gallup

higher profitability in organisations with psychologically well managers. Manager wellbeing is a measurable business performance lever, not a soft benefit. (McKinsey, 2022; Gallup, 2024)

Why Accessing Support Matters

When leaders are struggling, their teams feel it.

Unaddressed manager stress is one of the most significant and underacknowledged drivers of team disengagement, absenteeism, and turnover. Early intervention changes the outcome.

Recognise what you are carrying

Clinically informed RISE check-ins help managers identify stress and burnout risk early, giving language and clarity to what can feel vague or overwhelming.

Get matched to the right support

Precision-matched to practitioners who understand both clinical care and workplace realities, based on your situation, industry, and preferred communication style.

Act before things escalate

Evidence-based strategies you can implement today, with expert guidance alongside you for performance conversations, change navigation, and your own capacity.

Support Topics

Built for the real pressures of leadership.

Manager Assist covers the full spectrum of challenges that arise when you are responsible for people — not just your own performance, but theirs.

Change Management

Return to Work (RTW) Support

Conflict Resolution

Difficult and Courageous Conversations

Presentation Anxiety

Performance Management

Meaningful Communication

Diversity and Inclusion Support

Workload and Time Management

Feedback Coaching

Professional Development

Stress and Emotional Load

How to Access

Already in your RISE portal.

One portal. Everything you need.

Manager Assist is integrated directly into the RISE platform — the same place you access Manager Insights, wellbeing check-ins, and resources. No separate login, no referral form, no waiting room. Simply navigate to Manager Assist within RISE to book a session, access resources, or review previous appointments. Access is private, secure, and immediate.

Learn More about RISE

What It Delivers

Something meaningful for every stakeholder.

Managers and Leaders

  • Expert, confidential coaching
  • Clarity in complex situations
  • Practical, same-day strategies
  • Genuine protection from burnout
  • Confidence in difficult moments
  • Support through life transitions

HR Leaders

  • Reduced escalation to HR
  • Managers equipped to act early
  • Psychosocial risk support
  • Best-practice guidance at scale
  • Visibility across manager needs
  • Safer, more compliant workplaces

Executives and CFOs

  • Lower absenteeism and turnover
  • Higher-performing leadership layer
  • Reduced organisational risk
  • Culture that retains top talent
  • Workforce actions, not just words
  • Foresight, not just hindsight

If your organisation is comparing EAP options, our guide to choosing an EAP provider outlines what to assess across access, confidentiality, practitioner matching, reporting and leadership support.

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