frequently asked questions.​


What is Connect Psych about?

Connect Psych is Australia’s first e counselling platform for organisations.

Professional, private, on demand support to create a resilient, collaborative and more productive workplace. No wait list. No waiting rooms.

How can Connect Psych improve my life?

Our experienced and licensed therapists can assist you in many areas such as – anxiety, depression, Grief, Relationships, addiction, stress, work life balance, conflict resolution, PTSD and more.

Is Connect Psych covered by insurance?

At this time we do not accept insurance


Are Connect Psych therapists licensed?

Absolutely! We have an extensive, nationwide network of registered therapists. All Connect Psych therapists have been hand selected, interviewed and trained to use our system. We do not use interns or therapists who are not fully licensed and still under supervision.

Connect Psych therapists have additional training in specific approaches to therapy which include Cognitive Behavioural Therapy, Positive Psychology, Dialectical Behavioural Therapy, Psychodynamic, Mindfulness, Acceptance Commitment Therapy and more.

In addition, we have a Board of Advisors who include prominent professionals that are experts in the healthcare space and help ensure that our service is effective and current.

Is online therapy really effective?

Click here for an extensive list of research that supports this question.


How much does Connect Psych cost?

Customised pricing is based on company requirements



Once I sign up for therapy, will I have the same therapist?

Yes, once you are linked in with your most appropriate therapist you will then have the continuity of care with them and be able to communicate directly with them through a secure chat room. 

Where can I ask questions regarding joining Connect Psych as a therapist?

Click on the careers tab for further information about joining our expert team


How do you protect my privacy?

We recognise the importance of protecting the privacy of information collected from our clients and have used military security software to ensure a high level of privacy. Please visit our privacy policy.


Am I able to delete my chat transcript?

We understand and appreciate your desire for removal of your personal information. We can always close your account so that it can no longer be logged into by anyone, but please be aware that the chat dialogues themselves cannot be deleted because the therapists are required by Federal Law to keep records on file for a specific period of time.

For more information about this and other policies regarding your privacy at Connect Psych, please check out our Privacy Policy.

Is Connect Psych accessible via IPhone or Android?

Absolutely! Connect Psych is mobile optimised for your iPhone, iPad or iPod.


What computer and Internet connection do I need?

You can use any computer capable of running a modern web browser, such as Google Chrome, Firefox, or Safari.



What does the application process consist of, and how long will it take?


All providers interested in joining the Connect Psych community must complete the application process,  The process involves completing a series of required forms, including the submission of your full professional indemnity insurance and full membership of your relevant professional body. Our team verifies the submission of key data through primary and secondary sources. If all information is verified, our credentialing team then reviews the full application and verification information to make a decision.





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