Employee Assistance Program (EAP) for Australian Businesses
EAP services to support your people. Reduce risk. Improve performance.
- 24/7 booking access for employees
- Fast access to qualified practitioners
- Practical support for modern workplace challenges
Confidential EAP support for your team, with fast access to qualified practitioners, practical wellbeing tools, and insights to help you better support your workforce.
Trusted by Australian Organisations
More than an EAP — a complete wellbeing platform
RISE is Connect Psych Services’ secure employee and manager wellbeing platform, designed to make support easier to access, easier to manage, and more useful for employers.
Built in-house by Connect Psych Services, RISE combines appointment booking, wellbeing resources, and de-identified reporting in one secure platform, helping organisations support their people more proactively.
What RISE includes:
- 24/7 booking access for employees
- Appointments available within 48 hours
- Educational resources, surveys and guides
- Secure employee and manager support portal
- Real-time de-identified reporting and insights for management
Designed for Employers and Leadership Teams
Our Employee Assistance Program supports:
- HR and People & Culture teams
- Operations and site managers
- Executive leadership
- National and multi-site organisations
Click the button below to discuss your organisation’s EAP needs in confidence.
Alternatively, you can contact our team on 1300 146 386 during business hours..
Client Testimonials
“Nat and Sash are both warm and approachable and we are beyond grateful for our partnership.”
Phoebe Cottle
H&H Group (Swisse Australia)
“It is testimony to the quality of the team and the model that I have received several messages and calls to say how well you are caring for our people.”
Ruth Oakden
Toll Group
“I have received numerous positive anecdotes from our team members in relation to the quality of service provision and the immediacy of service provision (typically appointments are accessed within 24 hours of registration). “
Elke Gjergja
Medhealth Group
What’s included in our EAP Services
A practical, flexible support model designed to help employees access care easily — while giving employers the visibility and support they need.
Confidential Counselling
Private access to qualified psychologists and counsellors via phone, video or online.
Manager Support
Practical support for leaders navigating team wellbeing, difficult conversations and workplace concerns.
Wellbeing Resources
A growing library of educational resources, guides, tools and self-directed support for employees.
RISE Platform Access
Easy access to bookings, resources and support through Connect Psych Services’ secure wellbeing platform.
De-Identified Reporting
Workforce-level insights to help organisations better understand trends, risks and emerging needs — without compromising privacy.
Flexible Support Options
Support that works around modern schedules, with accessible delivery options and after-hours availability.
Psychosocial Risk Is Now a Workplace Responsibility
Australian employers are increasingly required to identify and manage psychosocial hazards including:
- Excessive workload
- Workplace conflict and bullying
- Exposure to trauma
- Organisational change stress
- Burnout and disengagement
A modern EAP should complement broader WHS frameworks by supporting early intervention and structured response pathways.
Connect Psych Services delivers an Employee Assistance Program aligned to this evolving environment.
A modern EAP model designed for today’s workplace
Connect Psych Services provides more than traditional counselling alone. Our Employee Assistance Program combines confidential access to qualified practitioners with practical digital tools, broader support services and de-identified workforce insight.
How employees can access support
- Secure video consultations
- Voice calls
- Live chat
- Private digital portal access
What organisations can include
- Critical incident response support
- Leadership and team coaching
- Manager support services
- Educational wellbeing resources
- Financial and specialist referral support
For employers, Connect Psych Services also provides de-identified reporting to help leadership teams identify emerging trends, strengthen response strategies and support workforce wellbeing — while maintaining employee confidentiality.
This enables organisations to support their people more proactively, reduce barriers to engagement, and respond more effectively to workplace challenges.
Still comparing EAP providers? Our guide to choosing an EAP provider in Australia explains what to look for across access, confidentiality, practitioner matching, reporting and manager support.
Flexible support designed to strengthen organisational performance
A well-structured EAP is more than a benefit offering — it can help organisations support employee wellbeing, strengthen leadership capability and reduce workplace disruption.
Connect Psych Services offers a flexible, scalable model designed to suit different workforce sizes, structures and support needs.
This can help support:
- Reduced escalation of workplace issues
- Improved engagement and morale
- Stronger leadership capability
- Reduced disruption and absenteeism
- Increased employee trust
Why organisations choose this model:
- Scalable by workforce size
- Predictable in cost structure
- Flexible in program inclusions
- Easy to manage administratively
- Customisable to workforce needs
Frequently Asked Questions
What is included in an Employee Assistance Program (EAP)?
Connect Psych Services’ Employee Assistance Program includes confidential counselling, manager support, wellbeing resources, access to the RISE platform, de-identified reporting, and flexible support options designed to suit modern workplaces.
How quickly can employees access support?
Employees can access support quickly through Connect Psych Services, with appointments available via phone, video or other supported channels. Through the RISE platform, employees can book and manage appointments online at any time.
Is EAP support confidential?
Yes. Employee support is confidential. Connect Psych Services provides private access to qualified psychologists and counsellors, while any organisational reporting is de-identified to help protect individual privacy.
Can managers and leaders access support too?
Yes. Connect Psych Services also supports managers and leadership teams through practical guidance, coaching and support around people issues, team wellbeing, conflict, change and workplace challenges.
What is the RISE platform?
RISE is Connect Psych Services’ secure employee and manager wellbeing platform. It provides access to bookings, support resources, wellbeing content, and workforce insights, helping organisations support their people more proactively.
How does reporting work without compromising privacy?
Connect Psych Services provides de-identified reporting to help organisations understand emerging trends, support needs and workforce wellbeing patterns — without identifying individual employees. This helps leaders make more informed decisions while maintaining confidentiality.
Discuss Your EAP Requirements
Submit the form below to discuss your organisation’s EAP needs in confidence.
Alternatively, you can contact our team on 1300 146 386 during business hours.
This page is intended for organisations seeking structured EAP services. If you are already a user of our services please visit the Rise Login.